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Iridium 9555 Troubleshooting

Q: How do I remove the message envelope symbol on the screen?
A: This indicates that a new text message has been received. You must check your text messages to ensure that all new messages have been viewed. You may then delete or save any messages, and the envelope symbol should no longer appear.

Q: I am not able to receive a signal or I am having problems with call quality.
A: Ensure that your antenna is fully rotated, locked in place, and that you have a clear view of the sky. Check the signal strength meter; if the signal is weak, move into an open area. If you are inside a building, move next to a window or ideally, move outside.

Q: The message envelope symbol is flashing.
A: This means there is not enough memory for you to receive another text message. Follow the instructions under “Text Messaging” to read and delete one or more messages.

Q: My SIM card won't work.
A: Check that the SIM card is inserted correctly, and that the gold surface of the SIM chip is clean. If it still does not work, contact Canada Satellite customer care at 1 (855) 552-2623 from another phone.

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